FAQ & Returns
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Our fulfillment times for select items may be longer than usual because of damn Covid. However, we’re starting to see things return, somewhat, to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. We do not allow cancellations once an order is placed.
Will I be charged customs for my order if I’m outside of the United States?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at order@drivenjohn.com and be sure to include your order number, name, and item. We’re here to make shopping a breeze and easy so please reach out with any questions at all.
Orders
How are your products made?
All of our items are designed in the United States. We source the best quality materials and goods from around the world using methods that are environmentally and socially aware. Although we are based in the United States we ship worldwide.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at order@drivenjohn.com Also, if you enter your cell number you’ll receive text updates.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at order@drivenjohn.com within two days of receiving the item with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. Please note the clothes cannot be returned if worn or stickers/tags removed from them.
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at order@drivenjohn.com . Please note we have extensive sizing charts on each item. Items all fit to size, if you need to size up or down we will note in the product description. If you’re buying a gift for someone please determine their size in advance by reviewing existing clothes and their sizes which can be compared to item sizes under each product on our website. Due to our print on demand and warehouse rules we do not take returns for buyer’s remorse, wrong addresses entered at checkout, or sizes that do not fit.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at order@drivenjohn.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I cancel an order?
We do not allow cancellations once an order is placed. Orders go into motion and are printed on demand and we cannot stop the product from being produced. Buyer's remorse is not an acceptable excuse to cancel or return an item.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at order@drivenjohn.com within two days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 2 business days after the product has been received. For packages lost in transit, all claims must be submitted to the postal carrier. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). If you enter the wrong address and the package is lost we will not refund for these errors. You can file claims with the courier, however, we suggest you double check all your information at checkout.